We need to collect, retain and use information about you,including your personal information, to provide you withstorage and do business with you. Generally, this informationis collected directly from you, but we may collect informationabout you that is publicly available, for example from publicregisters or social media, or made available by third parties.Information we collect may include:

• your name
• licence number and details
• date of birth
• passport number
• telephone number(s)
• email address
• physical address
• CCTV footage and/or audio; and
• any other information reasonably necessary.

We may also need to collect payment information from you,including credit card or direct debit information, and wecollect and retain information about your ongoing storageand payment history.

When you use our website or mobile applications, we maycollect information about your physical location and/or webactivity including your IP address, your telephone number(s)and whether you’ve accessed or been referred to us via athird-party site. Some of this website information we collectusing Cookies.

You may choose not to provide us with any of thisinformation, but not doing so may affect our ability to provideyou with storage.

We need to collect information from you for a variety ofpurposes including to provide you with storage and dobusiness with you. We also need to collect information fromyou to:

• ensure security of the facility and the goods and peoplewithin the facility
• establish your identity and assess your application forstorage
• be able to contact you during the storage relationship
• provide you with information about your account,including billing and provision of notices
• provide you with information about our business andrelated entities, including promotions
• be able to answer questions from you about youraccount and our services
• manage our risk, including enabling us to undertake asearch of the StorerCheck database, or any relevantcredit history entity
• assist other storage facilities manage their credit risk, byuploading your information to the StorerCheck database
• undertake appropriate searches, including a PPSRsearch, if your account goes into default
• cooperate with enquiries from government and lawenforcement bodies and comply with our legalobligations
• enforce our agreement with you.

We may disclose any information we have about youincluding your personal information as is reasonablynecessary or as is permitted by law, including but not limitedto the following:

• our employees, including temporary workers orexternally contracted staff
• service providers engaged by us, such as data storage,IT, software management, insurers and financialservices
• third parties engaged to perform specific functions withinour business, such as auctioneers, second-handdealers, building contractors, and maintenance services
• government departments and agencies
• law enforcement agencies, including the police
• investigators
• any person who can demonstrate to our satisfaction alegal or equitable interest in the goods stored
• liquidators, administrators or other persons appointed toadminister your financial affairs

• debt collection services
• your Alternate Contact Person (ACP)
• the StorerCheck database (and in effect, other storagefacilities / members of the Self Storage Association ofAustralasia that may, at their discretion, search theStorerCheck database to verify whether you are a creditrisk)
• Storers or third parties who reasonably believe you havecaused damage or injury to that Storer or third party
• agents for any of the above.

We may send your information overseas. Some Self StorageAssociation of Australasia members, as well as some of ourservice providers or other third parties, including datastorage providers, may be located, operate or hold dataoutside of Australia. When information is sent or disclosedoutside of Australia, we take reasonable efforts to ensurethat appropriate data handling and security arrangementsare in place.

We utilise service providers who are located in severalcountries outside Australia, including New Zealand, the UK,and the USA. Please note that Australian laws may not applyto some of these entities in those countries.

We may use your contact details, including email andtelephone numbers, to contact you for marketing purposes.You may withdraw this consent at any time. We may shareyour information with our related entities. We will not shareyour contact details with third party enterprises and will neversell your personal information or contact details. If you wishto opt out of direct marketing, please contact us

atoffice@eagleeyeselfstorage.com.au

We keep your information provided to us in both hard formand electronic form. We take steps to secure this frommisuse, loss, unauthorised modification, unauthoriseddisclosure and access. We employ physical security such aslockable filing cabinets and archive storage areas, restrictedaccess to hard files, and other security measures includingpassword protected computers and internet firewalls.

We take reasonable care when engaging third parties toprovide services to us where those service may necessitatethe third party handling your information, including datastorage, file destruction, enforcement of the agreement inany way and debt collection.

You may view and correct your personal information by:

• giving us reasonable notice in writing that you wish toview your personal information, and
• attending at our Facility at the agreed time, and
• paying reasonable costs for the provision of access.

If we refuse access, we will provide you with a written reasonfor the refusal.

To correct inaccurate information we hold about you, youmay advise us in writing that your personal information is notcorrect and provide us with written corrections. We will endeavour to update within a reasonable time.

Where there are reasonable grounds to believe there hasbeen an eligible data breach we will, within 30 days of whenwe first become aware of the suspected breach, undertake areasonable and expeditious assessment of the potentialbreach.

Where it is determined that an eligible data breach hasoccurred, we will report the breach to the Office of theAustralian Information Commissioner and you.

If you believe we have breached the Privacy Act 1988 orAustralian Privacy Principles and wish to complain, pleasecontact us at:

We will endeavour to resolve your complaint within 21 days.If you do not believe your complaint has been satisfactorilyhandled or resolved, you can lodge a complaint with theOffice of the Australian Information Commissioner. For moreinformation visit: www.oaic.gov.au